At Izna Fashion, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
- Items must be returned in their original condition, unused, unworn, and with all tags attached.
- Returns must be initiated within 7 days of receiving your order.
- Certain items, such as custom-made, personalized, or final sale items, are not eligible for return or exchange.
2. Return Process
- Initiate Return: Contact our customer support team at iznahandbags@gmail.com with your order details to initiate the return process.
- Prepare Your Item: Pack your item securely in the original packaging to avoid damage in transit.
- Ship the Item: Ship the item back to the return address provided by our support team. Return shipping fees are the responsibility of the customer, unless the item was defective or incorrect.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7 business days.
- Original shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
- If you wish to exchange an item, please contact our customer support team to check product availability.
- Exchanges are only allowed for items of equal or lesser value.
- Shipping fees for exchanged items may apply, depending on your location.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please reach out to our customer support team within 3 days of receiving the product. We will arrange for a replacement or a full refund, depending on your preference.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made items
- Final sale or clearance items
- Gift cards
7. Contact Us
For further assistance with returns or refunds, please contact us at mailto:iznahandbags@gmail.com or tel:+971525424534. Our team is here to help and will respond as promptly as possible.